There are restrictive conditions for change and annulment of each Ticket established by the Service Provider, and the Customer accepts them when booking. When cancelling an order, the Agency shall comply with the conditions established by the Service Provider. In case of annulment of Ticket the service fee for the order is not returned.
In case the Customer is not able to fully understand the conditions of the Service Provider, please contact the Agency by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (+371) 67007007.
If the Customer wishes to cancel or change his/her order, the Customer must contact the Agency as soon as possible, by writing an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. and submitting a completed application form. Application for refund of money shall be reviewed within 1 month from the date of submission.
Refunds to the Customer are only approved when the refund to the Agency has been approved by the Service Provider. The money shall be returned to the Customer only after the Agency has received money from the Service Provider.
Changes in or cancellations of orders can only be made during the working hours of the Agency. In cases when the Customer requests to modify the order (Ticket cancellation, annulment, changes in the passenger data, etc.), the Agency reserves the right to charge a service fee of EUR 20, excluding the fee of the Service Provider. Any change in the date of the Ticket or its annulment shall depend on the conditions of the Service Provider issuing the Ticket. In cases when the Ticket has a number of pricing rules (different for each phase of the flight), the strictest ones shall be applied.